Chem-Dry Answers All Your FAQ
Carpet Cleaning FAQ
Chem-Dry Answers All Your Questions
We will delight our customers with the cleanest & fastest drying carpets in the industry. Our products will be expertly applied so as to be gentle on carpets and property, safe for people and pets. And our services will be delivered by trustworthy, friendly professionals. Read through our Carpet Cleaning FAQ below…
- In addition to the Chem-Dry hot-carbonating cleaning system, there are three main cleaning methods: hot water extraction (steam), foam cleaning and absorbent compound cleaning, often referred to as a dry powder clean. Each cleaning method uses a different combination of equipment and products.
- Any carpet and upholstery cleaning professional should first assess the job to be done and carry out a pre-test, so that they can provide you with an accurate price, estimate the length of time for the clean and make you aware of any key information to help you decide whether you should go ahead with the clean.
- All professionals should offer a 100% satisfaction guarantee for the work they do.
- Is the company ISO 9001 accredited?
How often should I have my carpets and upholstery cleaned?
You extend the life of your carpets and upholstery with regular cleaning and the more frequently you clean, the longer lasting the results each time.
What’s the difference between Chem-Dry and other carpet cleaning methods?
Chem-Dry’s patented system uses a unique, hot-carbonating process and a naturally based cleaning solution that is safe and non-toxic. The system employs a combination of heat and carbonation to help breakdown dirt deeply embedded in carpet or upholstery fibres. Millions of tiny effervescent bubbles lift the dirt to the surface, allowing it to be easily cleaned away rather than becoming further embedded into the fabric.
The gentle process does not harm carpet fibre or fabrics and there is no risk of shrinkage. By using a fraction of the water required with alternative cleaning methods, no excess water is left behind in which mould or bacteria can thrive. Carpets and upholstery also dry in hours not days as with some carpet cleaning methods. Since Chem-Dry uses the Natural® instead of detergents or shampoos, there are no sticky dirt-attracting residues left behind following a clean and so carpets and upholstery stay cleaner for longer.
If the Chem-Dry process doesn’t use soaps or shampoos, how can it really clean my carpets?
Why can’t you give me a price for cleaning my carpets over the phone?
It is better for you that we assess the potential job properly and be sure of the level of work involved, so that we can give you an accurate price.
How long will the clean take?
Do I need to be at home whilst the clean is being carried out?
Do I need to do anything before the Chem-Dry technician comes to do the clean?
How soon will I be able to walk on my carpets after they’ve been cleaned?
Most carpets dry in 1-2 hours, although this drying time is impacted by the type of carpet fibre, the soiled state of the carpet prior to cleaning (amount of solution applied) and of course, the weather conditions.
What’s the difference between a stain and a spot?
If I choose not to protect my carpets or soft furnishings, will they get dirtier more quickly?
If the Chem-Dry process is so good, why don’t other cleaning companies use it?
Chem-Dry is a worldwide company so how can I be sure of personal service?
What if I am not satisfied with the job you do?
Chem-Dry has locations all throughout Southern Africa ready to serve your residential
or commercial cleaning needs. Simply call our toll-free number to be routed to your
nearest Chem-Dry location who can give you a quote and schedule service.
Call today 080 243 6379
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