Website Terms and Conditions, Privacy and Cookie Policy

1. Introduction

Welcome to the ChemDry South Africa website (“the Website”). By accessing or using this Website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and applicable South African legislation, including but not limited to the:

  • Protection of Personal Information Act 4 of 2013 (“POPIA”)

  • Consumer Protection Act 68 of 2008 (“CPA”)

  • Electronic Communications and Transactions Act 25 of 2002 (“ECTA”)

If you do not agree to these Terms and Conditions, you should discontinue use of the Website immediately.

2. Intellectual Property Rights

All content published on this Website, including but not limited to text, graphics, logos, images, software, trademarks, branding, and design elements, is the property of ChemDry SA CC or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, publish, modify, transmit, display, or commercially exploit any content from this Website without the prior written consent of ChemDry SA CC.

Unauthorised use of this Website or its content may give rise to legal action and/or constitute a criminal offence.

3. Disclaimer and Limitation of Liability

The information contained on this Website is provided for general informational purposes only. While every reasonable effort is made to ensure the accuracy and reliability of the information, ChemDry SA CC makes no warranties or representations, whether express or implied, regarding the completeness, accuracy, suitability, availability, or reliability of the Website or its content.

To the fullest extent permitted by law, ChemDry SA CC shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with:

  • The use of, or inability to use, the Website

  • Reliance on any information contained on the Website

  • Website interruptions, errors, viruses, or technical failures

Use of this Website is entirely at your own risk.

This Website may contain links to third-party websites for your convenience or reference. ChemDry SA CC does not control, endorse, or assume responsibility for the content, privacy practices, or availability of any third-party websites.

Access to such websites is undertaken entirely at your own risk.

5. Collection of Personal Information

You may browse the Website without providing personal information. However, certain technical information may automatically be collected, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website addresses

  • Date and time of access

This information is collected for analytical, security, and operational purposes and generally does not identify you personally.

Where you voluntarily submit personal information through forms, enquiries, newsletter subscriptions, or service requests, we may collect:

  • Name and surname

  • Email address

  • Telephone number

  • Physical or postal address

  • Service-related information

6. Purpose of Processing Personal Information

Personal information collected by ChemDry SA CC may be processed for purposes including:

  • Providing requested services or quotations

  • Customer support and communication

  • Processing transactions

  • Improving Website functionality and user experience

  • Sending administrative or marketing communications where consent has been provided

  • Compliance with legal and regulatory obligations

Personal information will only be processed lawfully and in accordance with POPIA.

7. Direct Marketing

Where required by law, we will obtain your consent prior to sending direct electronic marketing communications.

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe facility included in communications; or

  • Contacting us directly at admin@chemdry.co.za

8. Disclosure of Information

ChemDry SA CC does not sell or rent personal information to third parties.

We may disclose personal information to:

  • Service providers and contractors assisting in business operations

  • Payment processors or IT service providers

  • Regulatory authorities or law enforcement agencies where required by law

All third parties processing personal information on our behalf are required to maintain appropriate confidentiality and security safeguards.

9. Retention of Information

Personal information will only be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable laws, regulations, accounting obligations, or dispute resolution requirements.

10. Data Security

ChemDry SA CC implements appropriate technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or destruction.

While reasonable measures are taken to secure information, no electronic transmission or storage system can be guaranteed as completely secure.

11. Cookies and Tracking Technologies

This Website uses cookies and similar tracking technologies to improve user experience and Website functionality.

Types of Cookies Used

Essential Cookies

Required for core Website functionality and security.

Analytics Cookies

Used to analyse Website traffic, performance, and user interaction.

Functional Cookies

Used to remember user preferences and improve browsing experience.

Some cookies may be placed by third-party service providers.

You may disable cookies through your browser settings; however, certain Website features may not function correctly as a result.

12. Your Rights Under POPIA and PAIA

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction or deletion of personal information

  • Object to the processing of personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator

  • Request details regarding the processing of your personal information

Requests may be submitted to:

Email: admin@chemdry.co.za

13. Changes to this Policy

ChemDry SA CC reserves the right to amend these Terms and Conditions and Privacy Policy at any time.

Updated versions will be published on this Website and will become effective upon publication.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this Website shall be subject to the jurisdiction of the South African courts.

15. Contact Information

For any queries relating to these Terms and Conditions or Privacy Policy, please contact:

ChemDry SA CC
Email: admin@chemdry.co.za